From: "darcamo@gmail.com" <darcamo@gmail.com>
To: Roland Everaert <reveatwork@gmail.com>
Cc: emacs-orgmode <emacs-orgmode@gnu.org>
Subject: Re: Using org-mode as a personal help desk tool
Date: Tue, 28 Jun 2016 15:09:26 -0300 [thread overview]
Message-ID: <CAGjSdXr2KMk8cm_E3dRxY7T9uRYfS=paHYPjcBHJ+JdyFS7tNA@mail.gmail.com> (raw)
In-Reply-To: <CACdPZ9JnSVRu8CPSyoXWPsH5Ut2SJrxnji+JqhEncLGAXCm0Vg@mail.gmail.com>
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Another option can be using a webservice such as trello and an emacs
package to access data on it. There is an org-trello package that is worth
investigating.
2016-06-22 9:26 GMT-03:00 Roland Everaert <reveatwork@gmail.com>:
> org-attach was the feature I needed.
>
> Thank you.
>
> On Mon, Jun 20, 2016 at 4:10 PM, Eric Abrahamsen <eric@ericabrahamsen.net>
> wrote:
>
>> Roland Everaert <reveatwork@gmail.com> writes:
>>
>> > Hi,
>> >
>> > I am working as a sysadmin, In the organization, we use 2 tools to
>> > keep track of requests sent by the customers/users. As you can expect,
>> > those tools are not meant to be used to track all the gritty details
>> > of a sysadmin's job.
>> >
>> > So I am turning to org-mode (that I used for years) and its community
>> > to find a way to organize my job and being able to track what I have
>> > done and store the hundreds of lines of output from a command-line.
>> >
>> > I was wondering if it was possible to create directories and files
>> > with org-capture, based on data given interactively by the user.
>>
>> You can use org-attach in conjunction with org-capture, to create a
>> directory connected to an Org heading.
>>
>> > My intention would be to work this way:
>> >
>> > 1. Create a directory for a request or a group of tasks or a project,
>> > in short, an aspect of my job.
>> > 2. Create a file that will contain the information related to the
>> > request in addition to a journal allowing me to keep track of what I
>> > have done and store all the data that are useful to me.
>>
>> I'd say you don't need a separate file for this, simply the subtree of
>> the heading you're using to track this job.
>>
>> > 3. Store anything that is related to that request or aspect of my job
>> > into the related directory.
>>
>> That's org-attach again.
>>
>> > 4. Being able to search for a particular aspect or getting a list of
>> > them and access it.
>>
>> I actually don't think there's any built-in way of searching files in an
>> org-attach directory.
>>
>> > 5. When the job is done for an aspect, archive the directory.
>>
>> I think that would happen automatically with org-attach.
>>
>> > So far, I was using the configuration of norang, but I don't thing it
>> > is really adapted to my work-flow anymore.
>> >
>> > I know that org-mode is capable of a lot of things, but I was
>> > wondering if this is not a little bit to broad for org-mode to be an
>> > efficient tool. I was even thinking that all of this should be done
>> > through a server, with emacs being the interface to communicate with
>> > it.
>>
>> Beats me!
>>
>>
>>
>
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prev parent reply other threads:[~2016-06-28 18:10 UTC|newest]
Thread overview: 5+ messages / expand[flat|nested] mbox.gz Atom feed top
2016-06-20 13:45 Using org-mode as a personal help desk tool Roland Everaert
2016-06-20 14:10 ` Eric Abrahamsen
2016-06-20 16:44 ` John Hendy
2016-06-22 12:26 ` Roland Everaert
2016-06-28 18:09 ` darcamo [this message]
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