From mboxrd@z Thu Jan 1 00:00:00 1970 From: Eric Abrahamsen Subject: Re: Using org-mode as a personal help desk tool Date: Mon, 20 Jun 2016 22:10:00 +0800 Message-ID: <871t3sne87.fsf@ericabrahamsen.net> References: Mime-Version: 1.0 Content-Type: text/plain Return-path: Received: from eggs.gnu.org ([2001:4830:134:3::10]:49050) by lists.gnu.org with esmtp (Exim 4.71) (envelope-from ) id 1bEzuO-0004wD-NM for emacs-orgmode@gnu.org; Mon, 20 Jun 2016 10:10:38 -0400 Received: from Debian-exim by eggs.gnu.org with spam-scanned (Exim 4.71) (envelope-from ) id 1bEzuJ-00080A-B1 for emacs-orgmode@gnu.org; Mon, 20 Jun 2016 10:10:35 -0400 Received: from plane.gmane.org ([80.91.229.3]:39107) by eggs.gnu.org with esmtp (Exim 4.71) (envelope-from ) id 1bEzuI-0007zs-Oz for emacs-orgmode@gnu.org; Mon, 20 Jun 2016 10:10:31 -0400 Received: from list by plane.gmane.org with local (Exim 4.69) (envelope-from ) id 1bEzu5-00080m-4m for emacs-orgmode@gnu.org; Mon, 20 Jun 2016 16:10:17 +0200 Received: from 221.218.163.227 ([221.218.163.227]) by main.gmane.org with esmtp (Gmexim 0.1 (Debian)) id 1AlnuQ-0007hv-00 for ; Mon, 20 Jun 2016 16:10:17 +0200 Received: from eric by 221.218.163.227 with local (Gmexim 0.1 (Debian)) id 1AlnuQ-0007hv-00 for ; Mon, 20 Jun 2016 16:10:17 +0200 List-Id: "General discussions about Org-mode." List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , Errors-To: emacs-orgmode-bounces+geo-emacs-orgmode=m.gmane.org@gnu.org Sender: "Emacs-orgmode" To: emacs-orgmode@gnu.org Roland Everaert writes: > Hi, > > I am working as a sysadmin, In the organization, we use 2 tools to > keep track of requests sent by the customers/users. As you can expect, > those tools are not meant to be used to track all the gritty details > of a sysadmin's job. > > So I am turning to org-mode (that I used for years) and its community > to find a way to organize my job and being able to track what I have > done and store the hundreds of lines of output from a command-line. > > I was wondering if it was possible to create directories and files > with org-capture, based on data given interactively by the user. You can use org-attach in conjunction with org-capture, to create a directory connected to an Org heading. > My intention would be to work this way: > > 1. Create a directory for a request or a group of tasks or a project, > in short, an aspect of my job. > 2. Create a file that will contain the information related to the > request in addition to a journal allowing me to keep track of what I > have done and store all the data that are useful to me. I'd say you don't need a separate file for this, simply the subtree of the heading you're using to track this job. > 3. Store anything that is related to that request or aspect of my job > into the related directory. That's org-attach again. > 4. Being able to search for a particular aspect or getting a list of > them and access it. I actually don't think there's any built-in way of searching files in an org-attach directory. > 5. When the job is done for an aspect, archive the directory. I think that would happen automatically with org-attach. > So far, I was using the configuration of norang, but I don't thing it > is really adapted to my work-flow anymore. > > I know that org-mode is capable of a lot of things, but I was > wondering if this is not a little bit to broad for org-mode to be an > efficient tool. I was even thinking that all of this should be done > through a server, with emacs being the interface to communicate with > it. Beats me!