I had a look on your FAQS about problems.

I could not see anything about  "eclipses ... but no healine or content"

I can not open the elipses. I can see the content if I change to text-mode.

I know this was most probably caused by some random unconcious key pressing.

I had noticed lone elipses before. Not knowing what to do I just deleted
them. I think a little note should be put on the website to advise the
content is still there.

 If there is no simple solution to fix this problem.

You can always recommend they cut and paste the elipses into a temporay
text-mode file, so they can manually put it back into their org-file.